Complaints Procedure

Complaints Procedure

Last Updated: February 27, 2026

Kent Local News, operated by NHNN Ltd, is committed to maintaining the highest standards of journalism. If you believe we have published inaccurate, misleading, or unfair content, or have otherwise breached our Editorial Policy, we want to hear from you.

How to Make a Complaint

Please send your complaint by email to: [email protected]

Your complaint should include:

  • Your name and contact details
  • The URL or headline of the article in question
  • A clear description of your complaint, including which part of the content you believe is inaccurate, unfair, or in breach of our Editorial Policy
  • Any supporting evidence

What Happens Next

  1. Acknowledgement: We will acknowledge receipt of your complaint within 5 working days.
  2. Investigation: Our editor will review the complaint and the article in question. We may contact you for further information.
  3. Response: We aim to provide a full response within 28 days of receiving your complaint. If we need more time, we will let you know.
  4. Resolution: If we find the complaint is justified, we will take appropriate action, which may include issuing a correction, clarification, or apology with due prominence.

Corrections and Clarifications

Where we identify or are notified of a significant inaccuracy, we will correct it promptly. Corrections will be clearly marked on the relevant article and, where appropriate, noted here.

Escalation

If you are not satisfied with our response, you may escalate your complaint to the relevant press regulator. You can also contact:

Contact

Editor: Daniel Dabin
Email: [email protected]
NHNN Ltd, 61 Bridge Street, Kington, HR5 3DJ