Services on the Southeastern network have returned to normal following a bridge strike at Highbrooms earlier today, with passengers advised to claim compensation if they experienced delays of 15 minutes or more.
Southeastern Railway has confirmed that trains are now operating normally across the network following a bridge strike incident at Highbrooms. The collision caused temporary disruption to services, but engineers cleared the obstruction and restored full operations.
Passengers who were affected by delays of 15 minutes or longer are eligible to claim compensation through Southeastern’s Delay Repay scheme. This applies regardless of whether you were travelling on the affected route or experienced knock-on delays elsewhere on the network.
To submit your claim, customers can visit the Delay Repay portal or contact Southeastern Railway directly with details of their journey, including the date, time and route travelled. Claims are typically processed within 28 days.
The incident highlights ongoing challenges with bridge strikes affecting rail operations across the UK. Network Rail continues to work with transport authorities to prevent such incidents through awareness campaigns and improved monitoring systems.
Key Information
- Trains are now running normally on all affected routes
- Delay Repay compensation available for delays of 15 minutes or more
- Claims can be submitted online or by contacting Southeastern directly
- Keep your ticket or journey confirmation as evidence for your claim
