KCC has posted an update saying the majority of its services and systems are now running normally, but some inconsistencies remain across a small number of systems while work continues.
Kent County Council posted on social media to say that most of its services and systems are now operating normally. Some inconsistencies remain across a small number of systems, staff are working to resolve them, and that — for now — is about as much detail as the council is offering.
No word on which systems are still playing up, what caused the disruption, when it started, or when everything will be fully back up and running.
So if you’ve been trying to contact the council and hit a brick wall, it’s probably worth trying again. KCC’s standard target is to respond to general enquiries within five working days.
The disruption has been linked to a global Microsoft 365 outage, with Microsoft stating the issue was a technical failure rather than a cyberattack. KCC itself has not publicly attributed the cause.
Residents unsure whether a service is running normally can check the council’s official website or call the main contact centre directly.