The Office for National Statistics has published updated data on patient experiences across key NHS services. The figures come from the Health Insight Survey commissioned by NHS England.

The Numbers Behind Patient Satisfaction

More than seven in ten respondents reported positive experiences with their GP practice during the summer months. The data shows 73.6% rated their local surgery as good or very good. Just 9.5% described their experience as poor or very poor.

The survey collected responses between 24 June and 10 September 2025. It covers three waves of data from the ongoing Health Insight Survey.

What Patients Value Most

Positive feedback highlighted several key areas. Patients praised timely service and polite staff. Many felt listened to during appointments. Efficient administration also scored well with respondents.

But complaints persist around appointment access and telephone systems. Some patients struggle with remote consultation options despite overall satisfaction levels.

How the Data Was Collected

NHS England commissions the Health Insight Survey to gather regular feedback. The longitudinal study started in July 2024. It collects data every four weeks from people aged 16 and over across England.

The latest dataset represents official statistics in development. Researchers analysed free-text responses alongside numerical ratings over the 12-week period.

Ongoing Healthcare Challenges

The data comes as NHS services face continued pressure. Waiting lists and access issues remain concerns for many patients. Community health services, dentistry and pharmacy experiences were also examined in the survey.

Historical data shows some groups report lower satisfaction rates. Bangladeshi, Pakistani and Gypsy or Irish Traveller communities have previously recorded less positive experiences with GP services.

Looking at the Bigger Picture

The survey forms part of regular monitoring of NHS performance. It provides insights into patient experiences across multiple healthcare touchpoints. The ONS describes the statistics as developmental, meaning methodology may evolve over time.

NHS England uses this feedback to identify service improvements. The data helps highlight both strengths and areas needing attention across primary care networks.

Source: @ONS

Key Takeaways

    • 73.6% of patients rated GP services as good or very good in summer 2025
    • Timely service, staff politeness and feeling heard drove positive experiences
    • The Health Insight Survey collects data every four weeks from NHS England

What This Means for Kent Residents

Kent patients can access local healthcare data through NHS Kent and Medway Integrated Care Board services to compare their experiences. The survey insights may reveal pressures on Kent’s primary care network amid growing regional demand for appointments and services. Residents struggling with GP access can contact their local practice directly or use the NHS App for bookings, though the data suggests many still prefer face-to-face consultations over remote options.