ONS and NHS England to Review Two Years of Patient Survey Data in Joint Webinar

The Health Insight Survey, launched in July 2024, asks adults aged 16 and over to complete online questionnaires about their access to and experiences of NHS services. The ONS classifies its outputs as official statistics in development. According to the ONS, the latest available data shows 89.9 per cent of adults who reported an NHS dental appointment in the 28-day period covering 21 July to 12 August 2026 were satisfied with their dental care, while 94.9 per cent of those who had an NHS pharmacist consultation trusted the advice they received.

The webinar — posted by the ONS on its official social media account — is stated as taking place on 24 November at 2pm, though neither the year nor the time zone was specified in the announcement. The ONS posted that the session will reflect on two years of Health Insight Survey data, covering key findings, trends over time, and how the data is used to improve patient experience. That claim has not been independently verified from published official sources.

On top of that, the survey is not a clinical outcomes dataset. It measures what people say about their experiences, collected entirely through self-completed online questionnaires — a method that may not capture the views of those without internet access or digital confidence.

NHS England funds the survey. Both organisations say the data is intended to track how access to services changes over time, broken down by region and demographic group.

Key information

• The webinar is stated as 24 November at 2pm; the year and time zone were not confirmed in the announcement
• The Health Insight Survey covers GP, community health, dental and pharmacy services for adults aged 16 and over in England
• Registration details were not included in the ONS announcement; the ONS website holds further information about the survey and its published outputs